- What are the check-in and check-out timings for your hotel?
- Check in: 1 pm onwards and check out: 12 noon
- Will I get any email confirmations for my hotel booking?
- Yes. We will send you the confirmation and booking voucher after the receipt of advance.
- Can I cancel or extend my stay in your hotel? What will be the circumstances for the both?
- Extension of your stay, if need be, will be as per the availability at the time.
Cancellation Policy
- If booking is cancelled within 48 hours of arrival, 100% of the total booking amount is charged.
- If booking is cancelled within 2 – 7 days prior to check in, 50% of the total booking amount is charged.
- If booking is cancelled within 8 – 14 days prior to check in, 25% of the total booking amount is charged.
- No cancellation amount charged if cancelled 15days prior to check in.
- Any bookings which is part cancelled, postponed or bookings date brought forward is subjective to cancellation policy for the previous made booking.
- Do you provide non-vegetarian food in your hotel?
- No, only pure vegetarian food is served. Non vegetarian food is very easily available in restaurants which are in plenty near by.
- Do you allow alcohol?
- We do not sell/ serve alcohol. However, you may drink in private in the room.
- Do you have parking space for guests?
- There is parking space available for few vehicles.
- Is driver accommodation available?
- Not available in our hotel. We would assist you to book an economic room near by. The billing amount would be informed to you.
- What are the documents required to visit Sikkim?
- For Tsomgo Lake/Nathula pass permits - You are required to make an envelope containing 3 photos + photocopies of IDs of all members and name list with age.
- For North Sikkim tour - You will be required to make another envelope same as above for North Sikkim visit (Lachung/Lachen), if you are visiting these places too.
- What are your ID requirements?
- ID proof must be valid and must have address mentioned.
- What is meant by extra cot or extra bed?
- The inclusion of ‘extra bed’ with a booking is facilitated with a mattress or a bed roll, as an extra bed.
- Do you provide room heaters?
- Yes, we do provide room heaters on surcharge of Rs. 250.00 per heater per night.
- Do you provide pick up/ drop facilities?
- Yes, we assist our guests with the transportation. We provide several types of vehicles on hire.
Note: The hotel reserves the right of admission.